ITIL®: Service Transition Processes Part 2
About the Lecture
The lecture ITIL®: Service Transition Processes Part 2 by IT Training Zone is from the course ITIL® Foundation. It contains the following chapters:
- Welcome and SACM Purpose
- The Configuration Management System
- Baselines
- Knowledge Management
- Release and Deployment Management
- Key Concept - Release Policy
- Transition Planning and Support
ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a registered trademark of AXELOS Limited.
Included Quiz Questions
Which Service Transition process controls assets used to deliver services, and provides information on where they are?
- Service Asset and Configuration Management
- Change Management
- Release and Deployment Management
- Transition Planning and Support
Which of these statements is NOT true?
- All service assets are CIs
- All CIs are service assets
- An application is a CI
- A server can be a service asset
What differentiates Service Asset and Configuration Management from Asset Management?
- It tracks relationships
- It tracks hardware and software
- It discovers assets
- It’s the same as Asset Management
Every CI has a number of attributes recorded. Which of these is a mandatory attribute for every CI?
- Unique identifier
- Purchase date
- Make
- Type
Where are physical pieces of software stored – such as discs or license documents?
- Definitive Media Library
- Configuration Management System
- Configuration Management Database
- Definitive Spares
Which Service Transition process supports decision making and makes sure information is available to the right audience?
- Knowledge Management
- Information Security Management
- Change Management
- Transition Planning and Support
Which Service Transition process is active across the service lifecycle, not just in Service Transition?
- Knowledge Management
- Transition Planning and Support
- Change Evaluation
- Release and Deployment Management
Knowledge Management uses the Data Information Knowledge Wisdom model. Which element of it is typically stored in semi-structured fashion – such as in documents or emails?
- Information
- Data
- Knowledge
- Wisdom
What is defined as “one or more changes to an IT service that are built, tested and deployed together”?
- Release
- Deployment
- Change
- Service Design
Which process plans and coordinates Service Transition resources?
- Transition Planning and Support
- Design Coordination
- Change management
- Release and Deployment Management
Author of lecture ITIL®: Service Transition Processes Part 2
IT Training Zone
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