Strategy Basics
About the Lecture
The lecture Strategy Basics by IT Training Zone is from the course ITIL® Training. It contains the following chapters:
- Deciding a Strategy
- Differentiation
- Outperforming Competitors
- Perspective
- Plans
- Assets, Resources and Capabilities
- Exercise - Constraints
- Demand, Capacity and Cost
Included Quiz Questions
There are 2 key factors that influence a basic approach to deciding a strategy. One of them is acknowledging that every organisation has WHAT?
- Competitors
- Budgets
- Market spaces
- Paying customers
Strategy also needs to address the objective or end state for an organisation. What must this end state achieve?
- Differentiation
- Profit
- Break even
- Segmentation
Some service providers are able to differentiate themselves because it would be too expensive or complex for other service providers to replicate their offerings. What is this effect known as?
- Barriers to entry
- Differentiation
- Market spaces
- Customer choice
Which of the 4 Ps of strategy describes how a service provider will compete with other service providers?
- Positions
- Perspective
- Plans
- Patterns
Which of the 4 Ps of strategy describes vision and direction?
- Perspective
- Positions
- Plans
- Patterns
A service provider offers a narrow range of services to a variety of customers with different needs. What’s this known as?
- Variety based positioning
- Needs based positioning
- Access based positioning
- Demand based positioning
What is defined as “a generic term that includes IT infrastructure, people, money or anything else that might help to deliver an IT service”?
- Resource
- Capability
- Asset
- Service asset
What defines the relationship between a business unit and a service provider?
- Services
- Profit
- Capacity
- Business Relationship Management
Author of lecture Strategy Basics
IT Training Zone
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