Service Economics
About the Lecture
The lecture Service Economics by IT Training Zone is from the course ITIL® Training. It contains the following chapters:
- Service Economics
- The Business Case
- Screening Decisions
- Post-Program ROI
- Business Impact Analysis
Included Quiz Questions
Service economics requires support from a number of processes. Which process will help to prioritise services?
- Business Relationship Management
- Financial Management
- Return on Investment
- Service Portfolio Management
What is calculated by assessing the “net profit of an investment divided by the net worth of the assets invested”?
- Return on Investment
- Return on Invested Capital
- Service Cost
- Service Economics
What type of calculation includes ROI but also looks at the intangible benefits associated with a service?
- Value on Investment
- Return on Invested Capital
- Service Economics
- Service Cost
What is used as a decision support and planning tool to project the consequences of a business action?
- Business Case
- Risk assessment
- Business Impact Analysis
- Return on Investment
The value of an investment changes over time, and can be affected by inflation and currency fluctuations. What must be used to assess this?
- Discounted cash flow
- Screening decisions
- Net present value
- Internal rate of return
Which calculation is preferred for screening decisions?
- Net present value
- Internal rate of return
- Return on investment
- Business case
Author of lecture Service Economics
IT Training Zone
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