The lecture Introduction to Service Strategy by IT Training Zone is from the course ITIL® Training. It contains the following chapters:
The purpose of Service Strategy is to define areas that a service provider needs to be able to execute to meet business outcomes. Which of the following options is NOT one of the areas?
What does Service Strategy need to create to show how services will be delivered and funded, who they are delivered to and why?
An effective Service Strategy allows a service provider to link services and activities to WHAT?
Which lifecycle phase is responsible for turning Service Strategy into a plan to deliver business objectives?
Which lifecycle phase will control risk and provide knowledge management while an organisation moves from one state to another?
In which lifecycle phase are strategic objectives ultimately realised and value delivered?
CSI uses principles and practices from a number of areas to improve services. Which of the following areas will it use?
Which of the following is NOT a Service Strategy output?
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