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ITIL® Training

By IT Training Zone

(1)

The IT Infrastructure Library (ITIL) is regarded as the international standard in IT business processes. The set of rules describes the necessary processes, organisational structure and tools for operating an IT infrastructure.
As an optimal preparation for the ITIL certification or independent acquisition of the process techniques, this course package includes the course for the ITIL Exam Preparation as well as single courses for Service Strategy, Service Operation, Operational Support and Analysis and Service Management according to ISO/IEC 20000.


This course package includes:
  • ITIL Exam Preparation
  • ITIL Service Strategy
  • ITIL Service Operation
  • ITIL OSA - Operational Support and Analysis
  • ITIL Service Management according to ISO/IEC 20000
*This course is excluded from discounts and sales offers.

ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a registered trademark of AXELOS Limited.

Content

ITIL® Exam Preparation

lecture locked ITIL® Introduction
17:09
lecture locked ITIL® Course Introduction
07:12
lecture locked ITIL®: Service Operation, Continual Service Improvement
30:43
lecture locked ITIL® Service Transition
19:25
lecture locked ITIL®: Service Strategy, Service Design
32:16
lecture locked ITIL®: The Sample Exam
09:35
lecture locked ITIL®: Roles, Technology Considerations
21:26
lecture locked ITIL®: Continual Service Improvement
20:40
lecture locked ITIL®: Service Operation Functions
21:00
lecture locked ITIL®: Service Operation Processes
37:25
lecture locked ITIL®: Service Transition Processes Part 2
29:28
lecture locked ITIL®: Service Transition Processes Part 1
24:58
lecture locked ITIL®: Service Design Process Part 2
29:01
lecture locked ITIL®: Service Design Process Part 1
33:40
lecture locked ITIL®: Service Strategy: Processes, Service Design
30:44
lecture locked ITIL®: Service Lifecycle / Service Strategy: Key Concepts
38:14
lecture locked ITIL®: Service Management and Stakeholders, Functions, Roles and Processes
27:13
lecture locked Introducing ITIL®
20:21
lecture locked ITIL® Implementation
13:21
Quiz for course „ITIL® Exam Preparation“
Quiz for course „ITIL® Training“

Details

  • Included lectures: 93
  • Duration: 38:25 h
  • Included quiz questions: 624
  • Available documents: 93


Authors of course ITIL® Training

 IT Training Zone

IT Training Zone

IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.

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