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The IT Infrastructure Library (ITIL) is regarded as the international standard in IT business processes. The set of rules describes the necessary processes, organisational structure and tools for operating an IT infrastructure.
As an optimal preparation for the ITIL certification or independent acquisition of the process techniques, this course package includes the course for the ITIL Exam Preparation as well as single courses for Service Strategy, Service Operation, Operational Support and Analysis and Service Management according to ISO/IEC 20000.
ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a registered trademark of AXELOS Limited.
|ITIL® Course Introduction||07:12|
|ITIL®: Service Operation, Continual Service Improvement||30:43|
|ITIL® Service Transition||19:25|
|ITIL®: Service Strategy, Service Design||32:16|
|ITIL®: The Sample Exam||09:35|
|ITIL®: Roles, Technology Considerations||21:26|
|ITIL®: Continual Service Improvement||20:40|
|ITIL®: Service Operation Functions||21:00|
|ITIL®: Service Operation Processes||37:25|
|ITIL®: Service Transition Processes Part 2||29:28|
|ITIL®: Service Transition Processes Part 1||24:58|
|ITIL®: Service Design Process Part 2||29:01|
|ITIL®: Service Design Process Part 1||33:40|
|ITIL®: Service Strategy: Processes, Service Design||30:44|
|ITIL®: Service Lifecycle / Service Strategy: Key Concepts||38:14|
|ITIL®: Service Management and Stakeholders, Functions, Roles and Processes||27:13|
|Quiz for course „ITIL® Exam Preparation“|
|Quiz for course „ITIL® Training“|