The lecture ITIL®: Service Transition Processes Part 1 by IT Training Zone is from the course ITIL® Foundation. It contains the following chapters:
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Which of these is NOT a Change Management objective?
Which changes should be recorded?
Which process would normally create Change Proposals?
Which of these is NOT one of the three types of change defined within ITIL guidance?
What’s the correct term for a change with an agreed, pre-authorised approach?
What’s the ITIL term for a repeatable way of doing something? This can be applied, for example, to changes or incidents.
What type of planning is used to protect the business from failed changes?
Which of these statements about emergency changes is TRUE?
Which of these is not normally part of a CAB agenda?
Who should be represented at the CAB?
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