The lecture ITIL®: Service Strategy: Processes, Service Design by IT Training Zone is from the course ITIL® Foundation. It contains the following chapters:
ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a registered trademark of AXELOS Limited.
What should be held within a Service Portfolio?
Where are the details of services in development stored?
Where are the details of live services stored?
Which Service Strategy process makes sure a service provider has the right mix of services to balance investment with the ability to meet customer needs?
Which services fall within the scope of Service Portfolio Management?
Which of these is NOT one of the main elements of Financial Management?
What are the 2 cycles of activity for accounting, budgeting and charging?
What is defined as a “decision support and planning tool that projects the likely consequences of a business action”?
Which process identifies customer needs and makes sure they are met by the service provider?
Which process helps Business Relationship Management to understand the services offered to customers?
Which of the following is NOT one of the 4 Ps?
Which of the 5 major aspects includes the design of the Service Portfolio?
What is an essential input to the design of service solutions?
Which of these areas does measurement need to address? Progress Compliance Efficiency Effectiveness
Which of the following is NOT one of the four process characteristics?
5 Stars |
|
5 |
4 Stars |
|
0 |
3 Stars |
|
0 |
2 Stars |
|
0 |
1 Star |
|
0 |