Der Vortrag „Service Level Management II – Service Design (SD)“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
Service level requirements and the contents of an SLA are related to which of the following?
Which of the following is a common colour scheme applied to a service level management monitoring chart?
Which of these statements about business relationship management (BRM) is most correct?
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