Der Vortrag „Service Asset and Configuration Management & Service Knowledge Management – Service Transition (ST)“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
Which of these statements best describes a configuration record?
SACM is a process that supports which of the following stages of the service lifecycle? 1. Service strategy 2. Service design 3. Service transition 4. Service operation 5. Continual service improvement
The configuration management system (CMS) is composed of four separate layers. Which of these is the correct identification of those layers?
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