The lecture ITIL®: Roles, Technology Considerations by IT Training Zone is from the course ITIL® Foundation. It contains the following chapters:
ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a registered trademark of AXELOS Limited.
Which role is accountable for defining process strategy and auditing the process?
Which of these statements is TRUE?
Which process role creates and updates activity records?
How many people can be accountable for a task in a RACI Model?
Which of these is NOT a correct part of the RACI Model?
Which of these is NOT a benefit of service automation?
What is “an abnormal condition requiring action or repair”?
There are a number of considerations that need to be addressed as part of process automation. Which of these is NOT one of those considerations?
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