Der Vortrag „Service Management Definitions“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
Which of these is the best definition of a customer?
Which of these is not a recognised type of service according to ITIL?
Which of these is the best definition of a function?
A process in ITIL has three distinct sections. Which of these is the correct set of process sections?
5 Sterne |
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5 |
4 Sterne |
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0 |
3 Sterne |
|
0 |
2 Sterne |
|
0 |
1 Stern |
|
0 |