The lecture ITIL®: Service Design Process Part 1 by IT Training Zone is from the course ITIL® Foundation. It contains the following chapters:
ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a registered trademark of AXELOS Limited.
Before a new service is designed, customer requirements need to be documented. Which document is used to record them?
Which services should have Service Level Agreements?
Which Service Design process negotiates contracts with third parties?
Which document is used to record an agreement between Service Level Management and an internal team involved in service delivery?
Which document is a legal agreement between 2 commercial entities?
Which of the following is NOT a type of Service Level Agreement?
Who should the Service Catalogue be available to?
Which of the following is OUT of scope for Availability Management?
What availability term is used to refer to how easy it is to restore a service or component after a failure?
What is the correct term for the business critical part of a business process?
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