Change Management I – Service Transition (ST)
Über den Vortrag
Der Vortrag „Change Management I – Service Transition (ST)“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Change Management
- Change Management: Triggers
- Change Management: Objectives
- Change Documentation
- Change Types
- Change Proposal
- Change Management Process
- Change Management: Summary
Quiz zum Vortrag
Which of these is part of the scope of IT change management?
- IT service changes
- Business strategic changes
- Minor operational changes
- Project changes
Which of these statements represent acceptable criteria for defining a standard change? 1. The risk associated to the change is low or clearly understood 2. The change follows a defined procedure or predefined steps 3. The change can be completed within 24 hours of being requested 4. The change can be traced to a predefined trigger 5. The change delivers its results to IT service providers only
- 1, 2, and 4
- 1, 3, and 5
- 2, 3, and 4
- 1, 2, 3, 4, and 5
Which of these would be a reason to raise a change proposal for authorisation?
- If the change has a major cost impact on the business
- If the change has been assessed as being technical
- If the change has been raised by a user
- If the change has been assessed by a supplier
Dozent des Vortrages Change Management I – Service Transition (ST)
Helen Morris
Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.Kundenrezensionen
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