Der Vortrag „5 Aspects of Service Design – Service Design (SD)“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
Which of the following would be considered as suitable contents for a service design package? Select the best option. 1. Organisational readiness assessment 2. Organisational business strategy 3. Service lifecycle plan 4. Service transition plan 5. Service operational acceptance plan 6. Service acceptance criteria (SAC)
Which of these represents the five major aspects considered by service design in the design of quality services?
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