Improving Communication in Conflict
About the Lecture
The lecture Improving Communication in Conflict by Dr. Juan Diaz-Prinz is from the course Conflict Management (EN). It contains the following chapters:
- Communication Skills
- The Four Sides of a Message
- Looping
- Reframing
- Listening Dos and Don'ts
Included Quiz Questions
What happens to information when it is transmitted?
- Information is left out.
- Information is changed.
- Information is forgotten.
- Information is stored.
- Nothing happens, it always stays the same.
Why is listening important?
- Gives new information.
- Improves understanding.
- Identifies a changing situation.
- It builds bridges.
- It makes you feel good.
What does active listening mean?
- Listening for total meaning.
- Showing the other person you have understood their point.
- Recognizing the emotions that are expressed besides the verbal meaning of a comment.
- Challenging the other side.
- Constantly asking for feedback.
Name three “Do’s” in listening.
- Ask if you have understood correctly.
- Resist to interrupt.
- Show acknowledgement.
- Ask for clarification after each statement.
- If necessary, argue your point.
Name three tools to help you listen and respond.
- Four sides of a message
- Looping
- Reframing
- Go for a walk in the park
- Write down your arguments
Name four responding skills.
- Share your ideas on how to move forward with the other side.
- Stay focused.
- Take your time.
- Do not allow anger to dominate your response.
- Teach the other side the truth.
Author of lecture Improving Communication in Conflict
Dr. Juan Diaz-Prinz
Customer reviews
5,0 of 5 stars
| 5 Stars |
|
5 |
| 4 Stars |
|
0 |
| 3 Stars |
|
0 |
| 2 Stars |
|
0 |
| 1 Star |
|
0 |
