Implementation Considerations
About the Lecture
The lecture Implementation Considerations by IT Training Zone is from the course ITIL® Service Operation. It contains the following chapters:
- Lesson Contents
- Managing Change in SO
- Project Management in SO
- Risk in Service Operation
- Engagement in SD and ST
- Planning for ITSM Technology
- Exercise – Deployment Planning
Included Quiz Questions
In order to successfully manage change in Service Operation, what needs to be defined?
- Measures of success
- Change assessment
- Change triggers
- None of the above
At what point do Service Operation staff need to be involved with a change?
- Right through the change lifecycle
- Just before the change goes live
- When change testing starts
- After Transition is complete
What benefits will the use of a formal project management methodology bring to Service Operation programmes such as a major hardware refresh?
- Visibility of project goals
- Funding and resource control
- Greater overall credibility
- Reduced costs
In order for Service Operation staff to carry out effective risk assessment, they need access to risk management guidance and frameworks. What else do they need to assess risk effectively?
- Personal knowledge and capability
- Access to a staff handbook
- Training in risk management methodologies such as CRAMM
- More resources within their area
Which of the following is not a valid licensing model for a service management toolset?
- Resource
- Dedicated
- Shared
- Web
The timing of the deployment of a service management toolset needs to be carefully planned.Which of the following statements is the most accurate description of the right time to deploy a service management tool?
- The tool needs a level of service management maturity in place, but every process does not have to be fully mature
- The tool should be deployed before processes are documented. The tool will help to shape organisational processes
- The tool should not be deployed until all processes are fully documented and agreed
- The tool should be deployed when advised by external consultants or the toolset supplier
Author of lecture Implementation Considerations
IT Training Zone
Customer reviews
5,0 of 5 stars
| 5 Stars |
|
5 |
| 4 Stars |
|
0 |
| 3 Stars |
|
0 |
| 2 Stars |
|
0 |
| 1 Star |
|
0 |
