Six Sigma - Business Processes
About the Lecture
The lecture Six Sigma - Business Processes by OTIFAS PVT LTD is from the course Archiv - Six Sigma Green Belt - Full Package. It contains the following chapters:
- Business Processes
- Identify Customer Requirements
- Customer Data
Included Quiz Questions
Telephonic interviews, surveys, customer complaints etc. are methods to capture ...
- Voice of Customer (VOC).
- SIPOC.
- Voice of Process(VOP).
- CTPs.
The way customer raise their requirements, satisfaction, dissatisfaction, suggestions etc. are termed as ...
- Voice of Customer (VOC).
- Quality Function Deployment (QFD).
- SIPOC.
- CTQs.
In six sigma parlance, any one who receives product, services or information is termed as ...
- Customer.
- Supplier.
- Producer.
- Public.
Author of lecture Six Sigma - Business Processes
OTIFAS PVT LTD
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