Introduction to Define Phase and QFD
About the Lecture
The lecture Introduction to Define Phase and QFD by Grey Campus is from the course Archiv - Six Sigma Green Belt - Full Package. It contains the following chapters:
- Define Phase: Key Deliverables
- The TAT Case Study
- Identifying Stakeholders / Customers
- Quality Function Deployment
- QFD - Determining, - Listing, - Completing and - Rating
- Test your understanding and Summary
Included Quiz Questions
In a QFD a correlation matrix
- Gives interaction between design requirements
- Gives customer ratings of our products and competitors products
- Rates between different customer requirements
- Compares design requirements of our product/processes
In a QFD matrix which of the following are attributes of WHATs A. Customer Requirements B. Internal Customer Requirements C. Government Regulations D. Rating of customer requirements
- A, B & C?
- A, B & D?
- A, C & D?
- B, C & D?
In define phase the team answers the following question: “What is important to the business?”
- TRUE
- FALSE
A Customer is someone who
- All of the above
- Uses a product/service
- Decides to buy a product/service
- Pays for the product/service
- Gets affected by a product/service
In Define Phase which is third step after customer focus and develop team charter?
- Process mapping
- QFD
- SIPOC
- Kano model
Production Manager is which type of customer
- Internal customer
- External Customer
QFD stands for
- Quality function deployment
- Quality focus deployment
- Queuing function deployment
- None of the above
What is room for Customer requirements, needs, and priorities that form the far left-wing of the house?
- What or Wants
- How
- Foundation
- Competitive Assessment
- Design Relationships
What is room that Compares customer priorities with appropriate marketplace offerings, across key competitive deployments, which forms the right-wing annex of the house?
- Competitive Assessment
- How
- Foundation
- What or Wants
- Design Relationships
What is room offering’s technical design features, functionality, and characteristics to meet the customer requirements. This forms the attic of the house?
- How
- Foundation
- What or Wants
- Competitive Assessment
- Design Relationships
What describes the interrelationship between the design features, which form the roof of the house?
- Design Relationships
- How
- Foundation
- What or Wants
- Competitive Assessment
What uses benchmarked target values as objective measurements to evaluate each characteristic, forming the basement of the house?
- Foundation
- How
- What or Wants
- Competitive Assessment
- Design Relationships
Author of lecture Introduction to Define Phase and QFD
Grey Campus
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