FMITS Process Management
About the Lecture
The lecture FMITS Process Management by IT Training Zone is from the course ITIL® Service Strategy. It contains the following chapters:
- FMITS Activities
- Process Outputs
- Process Interfaces
- CSFs and KPIs
- Challenges and Risks
Included Quiz Questions
Which of these options is NOT an FMITS trigger?
- Service valuation
- Request for change
- Investigation into a new service opportunity
- Introduction of charging by an internal provider
Which of these will be data sources of financial information?
- Configuration Management System, Service Portfolio & Customer Agreement Portfolio
- Configuration Management System, Service Portfolio, Customer Agreement Portfolio & Service Level Agreement
- Configuration Management System & Customer Agreement Portfolio
- Service Portfolio
Which process helps FMITS to understand the service structure that supports the definition of cost models and provides the basis for charging?
- Service Portfolio Management
- Business Relationship Management
- Capacity Management
- Service Level Management
Which process manages financial data about assets that is used to prepare financial analysis and reports?
- Service Asset and Configuration Management
- Business Relationship Management
- Change Management
- Service Portfolio Management
Which process helps FMITS to understand how much a customer will be willing to pay for a service?
- Business Relationship Management
- Service Catalogue Management
- Capacity Management
- Change Management
Author of lecture FMITS Process Management
IT Training Zone
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