Finding a Good Mediator
About the Lecture
The lecture Finding a Good Mediator by Dr. Juan Diaz-Prinz is from the course Conflict Management (EN). It contains the following chapters:
- Benefits of Mediation
- Mediator's Job, Qualities and Skills
- Types of Mediators
- Criterias of choosing a mediator
Included Quiz Questions
What are the benefits of having an inhouse mediator?
- It can strengthen leadership within teams.
- Organizational culture benefits.
- The mediator knows the organizational structure.
- Better accessibility
- Mediator can bring in an external perspective.
What are parts of a mediator's job?
- Identifying new information
- Suggesting formulas
- Agenda setting
- Generating creativity
- Setting rules for external communication
What are the most important qualities of a mediator?
- Integrity
- Impartiality
- Confidentiality
- Empathy
- Humor
Which of the following are typical mediator skills?
- Facilitating
- Working under pressure
- Problem-solving
- Dealing with power
- Storytelling
Select the three types of mediation approaches:
- Evaluative
- Facilitative
- Transformative
- Creative
- Partial
What are three characteristics of impartiality?
- Equidistance
- Fairness
- Nonbiased
- Indifference and ignorance
- Corruption
Author of lecture Finding a Good Mediator
Dr. Juan Diaz-Prinz
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