The lecture Service Management System: The Deming Cycle by IT Training Zone is from the course ITIL® Service Management according to ISO/IEC 20000. It contains the following chapters:
What is a mandatory output of clause 4.5.2 Plan the SMS?
Which of these addresses the ‘Do’ element of PDCA?
Which of these sub-sections includes the requirement to internally audit the SMS?
Which of these are key elements of the Service Management System?
Which of these is the correct approach to prioritising the improvements managed through the SMS?
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