Service Portfolio Management: Defining Services
About the Lecture
The lecture Service Portfolio Management: Defining Services by IT Training Zone is from the course ITIL® Service Strategy. It contains the following chapters:
- Defining Services
- Step 1
- Step 2
- Step 3
- Step 4
- Step 5
- Step 6
- Step 7
- Step 8
- Step 8: Segmentation
Included Quiz Questions
Which type of service provider will typically serve one business unit?
- Type 1
- Type 2
- Type 3
- None of them
Which of these areas does a service provider need to understand to be able to understand their customer?
- Desired business outcomes & How value will be measured
- Desired business outcomes
- Desired business outcomes, Cost of service assets & How value will be measured
- Cost of service assets & How value will be measured
Where will information about desired business outcomes be found?
- All of the above
- SLAs
- Service Catalogue
- Service Pipeline
What is defined as the basic building block of a service? It is a typical example that can be imitated.
- Service archetype
- Configuration item
- Service asset
- Service pipeline
A service exists when a service archetype is linked to WHAT?
- Customer asset
- Service asset
- Configuration item
- Service target
What is defined as “an opportunity for service providers to meet customer needs”?
- Market space
- Service pipeline
- Service assets
- Business outcomes
What do service providers create to describe the structure and dynamics of a service?
- Service model
- Service archetype
- Service pipeline
- Service assets
Service providers can group their customers so that service packages can be targeted more accurately.What’s this process known as?
- Segmentation
- Market spacing
- Differentiation
- Outcome based definition
Author of lecture Service Portfolio Management: Defining Services
IT Training Zone
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