The lecture Challenges, Risks and critical Success factors by IT Training Zone is from the course ITIL® Service Strategy. It contains the following chapters:
Which of these is NOT a Service Strategy challenge?
What is defined as “a methodology used to help make investment and service sourcing decisions”?
What is defined as “uncertainty of outcome”?
Which of these areas will have an involvement with risk management?1) Business continuity management2) Security3) Operational service management
Which lifecycle phase needs to develop capabilities to filter risks?
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