Conflict Resolution
About the Lecture
The lecture Conflict Resolution by Dr. Juan Diaz-Prinz is from the course Conflict Management (EN). It contains the following chapters:
- Introduction into third party formats
- Conflict Management Spectrum
- Third Party Intervention
Included Quiz Questions
Finish the statement: Third-party assistance focuses on ...
- ... improving relationships by moving from destructive to constructive dialogue.
- ... finding out who is right and wrong.
- ... being morally right.
- ... balancing rights with ethics.
Which category doesn't belong to the Conflict Management Spectrum?
- Trust-building
- Communication
- Relationship
- Interests
- Rights
The purpose of a dialogue is ...
- ... to improve relationships and understanding.
- ... to convince the other party.
- ... to make concessions.
- ... to tell the other side why they are wrong.
Which is false?
- Facilitators help parties decide which solution is the best.
- Facilitators are supposed to ensure fair procedures.
- Facilitators help to ensure the flow of information.
- Facilitators take care of clarifying misunderstandings.
Which statements are false?
- Friends and family members make the best mediators.
- Mediators assist in the search for solutions.
- Mediation is always highly structured and never informal.
- Mediators strive to be impartial.
- Mediation agreements should be mutually accepted.
Which is correct in terms of arbitration?
- The arbitrator renders a binding decision.
- The arbitrator may make a decision that is for the good of the whole at the expense of the individual.
- The court appoints the arbitrator.
- The arbitrator focuses on improving dialogue.
Author of lecture Conflict Resolution
Dr. Juan Diaz-Prinz
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