Challenges, CSFs and Risks
About the Lecture
The lecture Challenges, CSFs and Risks by IT Training Zone is from the course ITIL® Service Operation. It contains the following chapters:
- Lesson Contents
- Service Operation Challenges
- Service Operation CSFs
- Service Operation Risks
Included Quiz Questions
What were the main areas of challenges we studied in this Lesson?
- Engagement with projects
- Funding challenges
- Managerial challenges
- Lack of resources
One of the managerial challenges we studied related to capturing and reporting on relevant metrics within Service Operation.Which of the following process(es) will help with this challenge?
- Service Level Management
- Financial Management
- Availability Management
Which of the Critical Success Factors we studied during this Lesson is important for obtaining funding and resources?
- Management Support
- Business Support
- Good Communication
- Availability of Champions
Why is Measurement and Reporting a Critical Success Factor for Service Operation?
- Staff need clearly defined targets
- The Business need to see if Service Operation is performing well
- Operational Managers need to identify performance issues
- Service Level Targets need to be met
Which of the following is not a Service Operation Critical Success Factor?
- Effective strategy
- Business Support
- Availability of Champions
- Service Management Training
Author of lecture Challenges, CSFs and Risks
IT Training Zone
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