Achieving Certification: Audit
About the Lecture
The lecture Achieving Certification: Audit by IT Training Zone is from the course ITIL® Service Management according to ISO/IEC 20000. It contains the following chapters:
- Introduction
- Audit types
- Internal audits
- Exercise – audit
Included Quiz Questions
Who carries out the initial certification audit?
- The RCB
- Process owners
- External consultants, so that they may advise on any gaps
- Internal auditors
How long does the initial certification remain valid?
- 3 years
- 1 year
- Until any non-conformity is identified
- 5 years
What name is given to the shorter audit exercise carried out by the RCB on certified organisations at least annually?
- Surveillance audit
- Supervisory audit
- Re-certification audit
- Conformance audit
Who may NOT audit the problem management process?
- The problem management process owner
- An external consultant
- The incident management process owner
- The RCB auditor
Initial, re-certification and surveillance audits are examples of which of the following audit types?
- Third party audits
- First party audits
- Second party audits
- Fourth party audits
Author of lecture Achieving Certification: Audit
IT Training Zone
Customer reviews
5,0 of 5 stars
| 5 Stars |
|
5 |
| 4 Stars |
|
0 |
| 3 Stars |
|
0 |
| 2 Stars |
|
0 |
| 1 Star |
|
0 |
