Der Vortrag „Capacity Management – Service Design (SD)“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
Which of the following are responsibilities of capacity management? 1. Negotiating capacity requirements to be included in the SLA 2. Monitoring capacity 3. Forecasting capacity requirements 4. Dealing with capacity issues
Capacity management considers three subprocesses. What are they?
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