Building Trust among Parties
About the Lecture
The lecture Building Trust among Parties by Dr. Juan Diaz-Prinz is from the course Conflict Management (EN). It contains the following chapters:
- What's Trust and Persuasion
- Levels of Trust
- Areas of Trust
Included Quiz Questions
Name three levels of trust:
- Relational trust
- Institutional trust
- Transactional trust
- Bilateral trust
- Group trust
Initial trust is based on …
- ... our disposition to trust someone.
- ... the reputation of the other person.
- ... stereotypes that we have about other people.
- ... past experiences with trusting.
- ... theories of trust.
Select four prerequisites to build relational trust:
- Similar values
- Common goals
- Common expectations
- Seeking clarification when trust is violated
- Hiding your personal opinions and meanings
Name the areas where trust can be built or broken:
- Competence
- Integrity
- Inclusion
- Transparency
- Language skills
Name three ways to increase trust:
- Involve a third party.
- Develop transparent procedures.
- Establish clear deadlines and guidelines.
- Manage your information.
- Do not let them see your weakness.
What are some goals of trust-building measures?
- They lead to changes in perception.
- They reduce misunderstandings.
- They reduce the need for confrontations.
- They create a stable working environment.
- They are fun.
Author of lecture Building Trust among Parties
Dr. Juan Diaz-Prinz
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